Behind the Bark
Are you the “Problem”?
Not your crew. Not the market. Not the weather, or the equipment, or the customers who won't pay what the work is worth.
You.
Because if…
You're still the best estimator in your company…
You're still the one who closes the big jobs…
You're still the person they call when a customer gets sideways, or a crew gets stuck, or a bid needs to be perfect.
…then that's exactly why it’s been difficult to break the same revenue level, especially if you’ve been stuck there for a bit.
Take the Bus Test.
If you disappeared for 30 days tomorrow, what would actually happen to your business?
Not what you hope would happen. Not what should happen if everyone just did their job. What would actually happen?
If the answer includes missed estimates, blown customer relationships, or revenue dropping 40%... you don't own a business. You own a job with employees.
And that job has a hard ceiling: your personal capacity.
You can work 60 hours a week. Maybe 70 if you're willing to sacrifice everything else. You can run 8 estimates, close 6 of them, manage 4 crews, and put out 11 fires before lunch.
But you can't do more than that. Which means your company can't do more than that.
The math on this is simple.
Your revenue is capped at what you can personally sell, manage, and fix. Growth requires other people doing things you used to do. And that requires accepting that someone else will do it differently than you.
Not worse. Differently.
This is where most owners get stuck. The identity that built the business is the same identity that's blocking the next stage.
You became successful by being the best at everything. Best climber. Best estimator. Best at reading a tree and a customer at the same time. You didn't hand anything off because nobody could do it like you.
And you were right. Nobody can.
But your foreman running estimates at 80% of your close rate is worth more to the company than you running them at 100%.
Why? Because when he's closing at 80%, you're free to do something he can't do. Build systems. Develop people. Work ON the business instead of being trapped inside it.
You at 100% capacity means the business runs at 100% capacity. Period. You freed up means the business can run at 200% or 300%.
The operators who figure this out stop being the best employee in their own company. They become the worst. They're terrible at climbing (because they stopped years ago). They don't run estimates anymore. They're slow at most things except the one thing that matters: building a company that works whether they show up or not.
And when they go to sell that company, they find out what everyone else learns too late.
A business that depends on the owner is worth a fraction of one that doesn't.
Buyers don't pay for your talent. They pay for transferable systems and teams that run without you. The owner who's still the rainmaker at $4M just built himself a $4M job he can't sell. The owner who removed himself from daily operations built an asset.
Say you don’t want to sell your company.
Cool.
But why not build it as if you were, and shed a ton of stress in the process?
Three questions worth sitting with this week:
What are you still doing that someone else could do at 80% of your level?
If you got hit by a bus tomorrow, what dies with you?
What would you need to STOP doing for your company to double?
You might already know the answers. You've probably known for a while.
The question is whether you're willing to stop being the hero of your own business long enough to let it grow past you.
Limb of the Week
The 80% Rule (Your First Test)
Pick one thing you currently do that "nobody else can do right." Estimates, customer callbacks, crew scheduling, whatever it is.
Write down your process. Every step. Every decision point. Every gut call you make that you've never put into words.
Now hand it to your best person. Tell them the standard is 80% of your results for the first 30 days. Not perfection. Progress.
Track it. Measure the actual gap between your output and theirs.
In most cases, the gap is smaller than you expected. And even if they land at 75%, you just bought back 10 hours a week.
How much is 10 hours of your time worth if you spend it on growth instead of task work?
Do that four times with four different tasks and you've bought back a full-time role. Yours.
Action Steps
Write down your daily task list for one week. Circle every task that only you can do. Be honest about which ones ONLY you can do vs. which ones you've just never handed off. (15 minutes)
Pick the easiest task to delegate first. Not the hardest. The easiest. Write out the process step by step, including the decisions you make on instinct. Hand it to your most capable person with the 80% standard. (30 minutes)
Run the Bus Test on paper. List every function in your business (sales, estimating, scheduling, crew management, customer complaints, billing). Put your name next to every one you're currently doing. Count them. That number IS the ceiling. (15 minutes)
Read "Built to Sell" by John Warrillow. It's a short book about a business owner who sounds like you. It covers the exact transition from operator to owner, told as a story, not a lecture. Order it today and read it this week. (3 hours over a few days)
Sawdust
The valuation math that matters: Private equity firms and strategic buyers calculate something called "owner dependence risk." If more than 30% of revenue is tied to the owner's personal relationships or involvement, the business gets discounted at sale. Some firms walk away entirely. If you're planning an exit in the next 5 to 10 years, every task you remove from your plate today increases what you'll get paid later.
Quick gut check: Count the number of times your phone rang today with a problem only you could solve. If it's more than three, you have a systems problem, not a people problem.
One stat worth knowing: According to the Exit Planning Institute, businesses where the owner works fewer than 20 hours per week sell for 2x to 3x the multiple of businesses where the owner works 50+. Same revenue. Different price. The difference is transferability.
Kickback
Half the owners reading this will nod along and change absolutely nothing.
Because admitting you're the ceiling means admitting the thing that made you successful is now the thing holding you back. That's a harder pill than any pricing formula or marketing tactic we've covered in this newsletter.
The other half will pick one task this week and hand it off. It'll go worse than if they did it themselves. Their person will miss something, or do it in a different order, or forget the part that seems obvious.
And they'll learn more from that messy handoff than they learned from the last six months of doing everything perfectly.
Which half builds a business someone wants to buy? Or better yet, one someone wants to run?
Your Next Move
If this one landed, you're probably wondering where the bottleneck shows up after you stop being it. Usually it's marketing. The owner who was doing everything was also managing the marketing (or ignoring it), and once they step back, the cracks show fast.
We run a 30-minute marketing diagnostic for $100. Where we take an honest look at where your growth is actually stuck and what the next 90 days should look like.
Most owners walk away with one fix worth 10x the cost of the call.
If that sounds useful, reply to this email with "bus test" as the subject line, and we will get you scheduled.
Until next week, keep your chains sharp and customers happy.
-Jacob


